![]() I walked in and picked up my bag, which was immediately available right inside the doorway. The only slight inconvenience was that you have to deplane outside and it was raining, but fortunately I brought my umbrella. Again, I am thinking I could get used to this. ![]() On the way home the next evening she even served me a glass of wine with a nice box of grapes and cheese, free of charge. In Flight Service: Although the flight was only 55 minutes, the flight attendant still came around with yogurt and drinks, again, free of charge.Not here, this was stress free and easy boarding. Seriously, I have often wondered why the travel industry is the only place where we voluntarily allow a business to publically stand us up in lines according to how much they value us as a customer. We all simply boarded the plan and sat wherever we felt like sitting that morning. There were no seat assignments, or lines where everyone had to stand and wait in order based how loyal they are to the airline. Timely & Easy Boarding: Approximately 30 minutes before the flight was set to leave they let us know that we would be boarding and we (less than 30 of us, because this is all the plane holds) got up and went to the door.This also helped in boarding because people weren’t trying to shove their large suitcases into the overhead bins to avoid paying a fee. No Extra Fees: There were no extra fees to check my bag or to select my seat. ![]() She then directed me to a comfortable lounge with tables, fluffy chairs and free snacks. Quick Check-In: As I entered the building I walked right up to the counter, handed my bag to a nice woman who checked my ID and gave me a boarding card.There was no traveling on a bus, scouring the parking garage for a space or paying a fee. Free and Easy Parking: I drove to the airport, parked right in front of the building and parked my car.With Ultimate Air Shuttle the pricing is clearly marked on the website and, from what I can tell, it doesn’t seem to vary day to day. You never know how much the price will go up or down based on when you call and you also never know if you really got a good deal. One Clear Price: Sometimes calling the airline can seem like trying to determine when to buy and sell stock.Easy Booking: When booking my ticket last month I did have some challenges with the online system, however, there was a nice person who promptly picked up the phone, booked my reservation and sent me a confirmation.I am now asking myself, why can’t flying always be this easy? Here are just a few of the benefits I experienced: However, last week I have to say that the experience was better than anything I could have expected. I know that I have begun to dread the thought of heading to the airport. Just about anyone you meet will share a frustrating airline travel experience. Although the ACSI (American Customer Satisfaction Index) reports that airlines have seen steady improvement in their customer satisfaction, airline customer complaints increased 38% between 20. About this same time last week, I was headed from Cincinnati to Cleveland for a meeting on the Ultimate Air Shuttle.
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